Legal Notice

This website, nerelias.com, is operated by Álvaro Carcedo, trading as Nerelias.

Registered address: Calle Baldomero Alonso 14, 33930 Langreo, Asturias, Spain

Contact email: help.nerelias@gmail.com

Throughout this website, the terms "Nerelias", "we", "us" and "our" refer to the operator identified above.

We aim to acknowledge customer enquiries within 2 business days, Monday to Friday, excluding public holidays.

Nerelias operates as an online retail store offering consumer products for sale through nerelias.com.

By accessing, browsing or purchasing from this website, you agree to comply with this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy.

Nothing in this Legal Notice limits or excludes any mandatory consumer rights that apply to you under applicable federal or state law in the United States.

You agree to use this website only for lawful purposes and in a way that does not harm, disrupt, overload, damage or interfere with its proper operation.

You may not:

We may restrict, suspend or refuse service where we detect misuse, suspected fraud or a serious breach of these terms. If we cancel an order after payment has been captured, the amount due will be refunded to the original payment method.

We make reasonable efforts to display product images, descriptions, colours, sizes, materials, features, prices and availability accurately.

Product appearance may vary because of screen settings, lighting, photography or normal production variations. This does not affect your right to receive goods that materially correspond to the description provided at the time of purchase.

We may correct obvious errors, inaccuracies, omissions or pricing mistakes. Any correction will not remove mandatory rights that apply to an order already placed.

Products should be used in accordance with the information, instructions and warnings supplied with them or shown on the relevant product page.

If you believe a product purchased from Nerelias presents a safety issue, stop using it where appropriate and contact help.nerelias@gmail.com with your order number and a description of the issue.

Any mandatory product safety, manufacturer or responsible person information required for a particular product or market should be provided on the relevant product page or with the product where applicable.

Content on this website is provided for general informational and commercial purposes. Unless expressly stated otherwise, nothing on the website constitutes legal, financial, medical or other professional advice.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

Order acceptance is subject to payment approval, availability, fraud checks and internal review. We may hold, reject, cancel or request additional verification for orders showing suspected fraud, unusual risk, incorrect information, pricing errors or stock issues.

If we cancel an order after payment has been captured, the amount due will be refunded to the original payment method.

Orders are normally processed within 2 to 4 business days, excluding weekends and public holidays.

Estimated delivery after dispatch is:

These timeframes are estimates and do not guarantee delivery on a specific date.

Unless a different delivery date has been expressly agreed, the maximum delivery period used by Nerelias is 30 calendar days from order confirmation, subject to any mandatory rights that apply to the customer.

Delivery may be affected by carrier issues, customs processing, weather, high demand, incorrect addresses, failed delivery attempts or other circumstances outside our reasonable control.

You are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact help.nerelias@gmail.com as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed once the order has entered the shipping process.

Where a parcel is delayed, returned or misdelivered because of inaccurate information supplied by the customer, any resolution will be handled in accordance with our Shipping Policy and Return & Refund Policy and applicable law.

If tracking shows that an order has been delivered but you cannot find it, first check with household members, neighbours, building reception, safe delivery locations, parcel lockers and the local delivery office or carrier where relevant.

If the parcel still cannot be located, contact help.nerelias@gmail.com with your order number. We may review the available tracking evidence and, where necessary, investigate the shipment with the relevant logistics partner.

Where a parcel is confirmed lost before delivery, we will arrange an appropriate resolution, such as reshipment or refund, subject to applicable law.

Nerelias offers a 30 day commercial return guarantee from the date the order is delivered.

Returns, refunds, damaged or incorrect items, cancellations and related procedures are governed by our Return & Refund Policy. Mandatory statutory rights apply independently of this commercial guarantee and are not limited by it.

This website may use or link to third party services such as payment processors, shipping carriers, logistics providers, analytics tools, marketing platforms, email services and technical applications.

We are not responsible for independent third party websites or services, but this does not remove our own obligations to you in relation to purchases made directly from Nerelias.

Unless otherwise stated, website content including text, images, graphics, product photos, videos, logos, branding, layout, icons and written content is owned by Álvaro Carcedo, Nerelias, or used under licence.

You may not reproduce, distribute, modify, sell, scrape, republish or commercially exploit protected website content without prior permission, except where applicable law allows it.

To the fullest extent permitted by applicable law, we are not liable for indirect or consequential losses arising solely from website interruptions, customer misuse, third party service failures or circumstances outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded, including liability for fraud, personal injury caused by negligence, defective products where applicable, or mandatory consumer rights.

We do not guarantee that the website will always be uninterrupted, secure or error free. Access may occasionally be suspended for maintenance, security, technical issues or platform updates.

This does not affect orders already placed and paid for.

Personal information collected through nerelias.com is handled in accordance with our Privacy Policy.

For privacy related questions, contact help.nerelias@gmail.com.

This website is intended for customers who are legally able to make online purchases. We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a minor has provided us with personal information unlawfully, contact help.nerelias@gmail.com.

If you are unhappy with a product or our service, contact help.nerelias@gmail.com first. We aim to respond within 2 business days and to address ordinary complaints within 5 business days where reasonably possible.

You may also have the right to contact a consumer protection, dispute resolution or supervisory authority in your jurisdiction.

These terms are governed by the laws of Spain, without depriving consumers in the United States of mandatory protections available under applicable federal or state law.

Any dispute will be handled by the courts or dispute resolution bodies that have jurisdiction under applicable law.

We may update this Legal Notice to reflect legal, technical or operational changes. Updates apply from the date they are published and do not retroactively remove rights attached to orders already placed.

Calle Baldomero Alonso 14 33930 Langreo, Asturias Spain

Email: help.nerelias@gmail.com

Website: nerelias.com